This is not a cold calling position! Primarily inbound customer service calls!
Customer Service Professional
InSync & Faneuil are once again hiring up to 542 Customer Service Professionals for the 2019/2020 call center project. The Customer Service Professional (CSP) will serve the initial contact point for handling customer calls via telephone. These calls can range from very basic calls to complex calls requiring a high level of professionalism. The CSP will escalate calls based on a set protocol. Each CSP will be professionally trained on various call scenarios and call handling techniques.
Six months prior call center experience preferred. Prior experience in a healthcare contact center is highly desirable.
Knowledge of computer (pc) and internet applications
Knowledge of Microsoft Office applications
Excellent telephone tact and diplomacy
Excellent written, verbal and interpersonal skills, including correct usage of grammar and terminology, in communicating with supervisors, peers and customers
Proficiency in keyboarding/data entry (minimum 45 wpm)
Well-developed time management skills
Dependable, accurate and detail-oriented
HOURS OF OPERATION: Mon-Sat from 7:00AM to 8:00PM. Extended hours may include mornings, evenings, and/or weekends, Sundays will be required during peak season.
*ALL CANDIDATES MUST BE AVAILABLE TO WORK DURING ALL HOURS OF OPERATION.
Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Laotian, Mandarin, Russian, Spanish, Tagalog, Vietnamese are encouraged to apply. We have increased pay rates for Bilingual CSR’s!
Regular Training Pay – $12.00 for non Bilingual
Regular Production Pay - $12.50/hr
Bilingual Training Pay – $12.50/hr
Bilingual Production Pay 13.00/hr - $14.00/hr
Shifts – Full Time
Location – McClellan Park
Benefits – Yes!
Orientation & 4 Weeks of Training - 100% Paid!
Researches and documentation of call results.
Provides information to internal and external customers.
Processes follow up tasks.
Very strong computer and typing skills
Required to maintain specific call volume and quality.
Other duties as assigned.
High School Diploma or GED
Minimum 6 months call center or customer service experience
Ability to pass skills assessment testing
Ability to pass LiveScan Background
Bilingual in English/ Spanish, Korean, Hmong, Vietnamese, Mandarin, and Cantonese is a plus!