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Welcome

InSync & Faneuil are once again hiring up to 542 Call Center Customer Service Representatives for our call center located at McClellan Park for the 2019/2020 season!  

Our next training classes start in October & November, 2019. We are making on the spot contingent offers now!

Apply now!

 

 
 
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THE JOB


THE JOB


 

Here are the job details...

 
 

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This is not a cold calling position!                                                                   Primarily inbound customer service calls!


Customer Service Professional

InSync & Faneuil are once again hiring up to 542 Customer Service Professionals for the 2019/2020 call center project.  The Customer Service Professional (CSP) will serve the initial contact point for handling customer calls via telephone. These calls can range from very basic calls to complex calls requiring a high level of professionalism. The CSP will escalate calls based on a set protocol. Each CSP will be professionally trained on various call scenarios and call handling techniques.

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Six months prior call center experience preferred. Prior experience in a healthcare contact center is highly desirable.

  • Knowledge of computer (pc) and internet applications

  • Knowledge of Microsoft Office applications

  • Excellent telephone tact and diplomacy

  • Excellent written, verbal and interpersonal skills, including correct usage of grammar and terminology, in communicating with supervisors, peers and customers

  • Proficiency in keyboarding/data entry (minimum 45 wpm)

  • Well-developed time management skills

  • Dependable, accurate and detail-oriented


HOURS OF OPERATION: Mon-Sat from 7:00AM to 8:00PM. Extended hours may include mornings, evenings, and/or weekends, Sundays will be required during peak season.

*ALL CANDIDATES MUST BE AVAILABLE TO WORK DURING ALL HOURS OF OPERATION.

BILINGUAL POSITIONS: Candidates who can fluently READ, WRITE, SPEAK, and TRANSLATE ENGLISH and any of the following:

Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Laotian, Mandarin, Russian, Spanish, Tagalog, Vietnamese are encouraged to apply. We have increased pay rates for Bilingual CSR’s!

 

 

JOB DETAILS

Regular Training Pay – $12.00 for non Bilingual

Regular Production Pay - $12.50/hr

Bilingual Training Pay – $12.50/hr

Bilingual Production Pay 13.00/hr - $14.00/hr
Shifts – Full Time
Location – McClellan Park
Benefits – Yes!

Orientation & 4 Weeks of Training - 100% Paid!

RESPONSIBILITIES

Researches and documentation of call results.
Provides information to internal and external customers.
Processes follow up tasks.
Data entry
Flexible scheduling
Very strong computer and typing skills
Required to maintain specific call volume and quality.
Other duties as assigned.

REQUIREMENTS

  • High School Diploma or GED

  • Minimum 6 months call center or customer service experience

  • Ability to pass skills assessment testing

  • Ability to pass LiveScan Background

  • Bilingual in English/ Spanish, Korean, Hmong, Vietnamese, Mandarin, and Cantonese is a plus!

 

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Apply


Apply


 

We are hiring Call Center Customer Service Representatives

We would love to see you on our team. 

Here is how to apply online.  Just click on the link below.  

It's simple...Really!